One gap, measured first
We focus on the single highest cost handoff between field and office, not a full systems overhaul.
Paid discovery for commercial service businesses
The job leaves the truck. The chase stays on your desk.
If you run a commercial service business with 8 to 30 technicians, you already feel the gap between your field service platform and the office work that still sits in Microsoft 365. Ruckmallow starts by measuring that gap in plain numbers, so you know what it costs before you buy anything else.
The problem, in plain English
Your field tools run the job. Your office still runs the chase.
Someone still hunts missing closeout details, retypes information, and checks whether jobs are ready to invoice. Often that someone is you or the person you trust most in the office.
Most products answer that pain by adding another system. We start by measuring the gap you already have, on the tools you already pay for.
What makes this different
One gap. Measured first. Built around what you already run.
Your tools stay in place
Discovery maps work across your existing field service platform and Microsoft 365 environment. You stay in control. What a later install could touch depends on your licenses, integrations, and permissions, which we verify rather than assume.
Fixed scope, fixed price, remote
No travel, no hardware, and no platform replacement. You get a clear number and a clear recommendation.
Every estimate is labeled as an estimate. You see the inputs, the source, and our confidence for every figure.
Fixed price
The offer: paid discovery
A fixed look at one gap. Nothing changes in your systems.
$995
$995 fixed, plus applicable taxes, subject to service classification. Delivered remotely within five business days after payment and the access you choose to provide.
Five business days
Remote delivery after payment and access. Timing starts when both are in place.
30 day credit
If you choose a separate install within 30 days, the discovery fee is credited toward it.
Microsoft 365 is conditional
Licenses, integrations, and permissions decide what a later install could touch. Discovery tells you what would be required.
You get:
- A clear map of how your one primary gap works today
- A measurement of its weekly time and cost, with sources and confidence
- A fixed scope recommendation and price if a follow on install makes sense, or a plain "not worth it"
- A findings review call and one revision
Nothing is built or changed in your systems during discovery.
How it works
Three steps. Only the middle one is paid.
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Fit call (free, 20 minutes)
We check whether you fit and whether there is a gap worth measuring. No deliverables. No pressure.
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Paid discovery ($995)
Fixed price, paid up front. Findings in five business days after payment and access.
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Your decision
Use the findings yourself, or ask for a separate fixed scope install proposal. Either way, you leave with a measured answer.
Who it is for
A narrow fit, on purpose.
A fit when all of these are true
- Commercial service business, roughly 8 to 30 technicians
- Already using a field service platform
- Using Microsoft 365, or open to it (compatibility is checked, not assumed)
- Want one measurable problem fixed, not a new platform
Not a fit
Solo operators, very small or very large teams, or anyone looking to replace their field service platform.
Illustrative demo
See the kind of owner view this work aims for.
Illustrative demo, synthetic data. This walkthrough uses made up numbers to show the kind of owner view we design. It is not connected to a live Microsoft 365 tenant, does not use single sign on, and does not show work from any real company.
Cash and hours on screen are simulated estimates. They are not measured return on investment, and they are not a promise of savings.
Illustrative demo, synthetic data
Any numbers shown are simulated estimates, not measured results.
FAQ
Plain answers, including what we will not assume.
Will this need new software or extra Microsoft licenses?
It depends on what you already have. We check your licensing, integrations, and permissions during discovery and tell you plainly what any follow on work would require.
Do you need admin access to our systems?
No global admin credentials are required for discovery. You choose how to share information: exports, screenshots, screen share, or read only access.
Do you guarantee savings?
No. Discovery produces an estimate based on your data. Any later results are measured, not promised. The hours and cash in the synthetic demo are not that measurement.
Is the fit call a sales pitch?
It is a short check on fit. If there is not a gap worth measuring, we will say so.
Know what your biggest gap actually costs.
Book a free 20 minute fit call. Email us and we will schedule a time that works.